Transport Coordinator

Transport Coordinator at CarUShip, Miami, Florida

CaUShip is a fast-growing company that provides people with quality transport services. We are looking for people who are outgoing, professional and polite, have a positive attitude and can handle a certain volume of calls. In order to keep up with the trends, we need a stellar team up to date with the transportation industry as well as keeping up with the latest and greatest technology to help keep CarUShip ahead of the competition. This role is fit for a self-starter, someone who is interested and wants to learn the logistics industry.

Responsibilities:
Answering inbound phone calls and performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, charging and changing orders.

Provide information to customers regarding pricing information, delivery status and timely issue resolution to issues as they arise; if unable to provide assistance, representative escalates customers to a Manager in a courteous manner.

Performs data entry into CRM for purposes such as processing orders, accessing previous orders and special orders and providing customers with quotes, shipment instruction, and delivery confirmation and status updates; researches any other inquiries as requested.

Serves as liaison between customers and carrier(s) assigned to deliver the vehicle.

Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.

Executes other related duties and participates in special projects as assigned
Training will be held virtually and this position will request work from home.

Required skills and qualifications:
– Computer literate, or we can teach you but it will take longer,
– Clear and articulate speaking voice,
– Communication and telephone etiquette skills have to be on the highest level,
– Able to deliver great customer experience, no matter what,
– Great human relations,
– Preferred experience in service environment but not mandatory,
– Problem-solving and organizational skills
– Able to do the individual work or to work in groups,
– High School Degree,
– Must be able to complete the required training.

Work hours: Monday – Saturday (9am to 5pm EST).
Earn commission on sales.

CarUship is an equal opportunity employer, and for that reason we encourage candidates from all backgrounds to apply.

Send your CV on assistant@caruship.com.

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